🛡 Is it safe to buy on Temu: payment, returns, buyer protection
Can you trust Temu: payment and data protection, how to return a product, how to choose good products so you're not disappointed.
Temu is one of the world's largest marketplaces with millions of customers. As on any marketplace, a few rules make shopping more pleasant.
Payment
- Pay only in the official app or on temu.com — never via links from suspicious messages.
- The list of payment methods is shown at checkout.
Returns and purchase protection
Temu has a purchase protection program: if a product didn't arrive, is damaged or doesn't match the description, contact support from the order. Return terms are in the “Return policy” section of the app. Tip: record an unboxing video for more expensive parcels.
How to choose a good product
- Rating 4.5★ and up with many reviews is a reliable sign.
- Look at customer photos in reviews, not just the ad pictures.
- Read the specs: size, material, power.
- For clothing, check the size chart.
That's how we pick products for our catalog: only 4.5★ and up with at least 50 reviews.
Account security
- Use a strong password and never share SMS codes.
- A promo code is entered only in the Temu app itself (in search) — our code alq841196 doesn't need to be entered anywhere else.
